Refund policy

Our policy for order cancellation, warranty and returns is detailed below. All correspondence should be sent to sales@toolnation.com.au

1. Cancellation

Orders can only be cancelled prior to dispatch. Dispatch is considered to have occurred as soon as a shipment has been lodged with a courier. An order is only considered cancelled once the Customer has lodged the cancellation in writing and confirmed by TOOL NATION. This must occur prior to dispatch.

In respect of an order in which TOOL NATION must source the Goods from a third-party supplier, the Customer agrees to pay any freight costs and order restocking fees incurred by TOOL NATION.

Other than set out explicitly in the Supply, service promotion or delivery of goods, all orders by the Customer for the Goods are non-refundable.

For a custom build (including but not limited to generators, custom farm implement attachments) cancellations cannot be accepted once construction has been commissioned.

2. Delivery

Any timeframe given by TOOL NATION in respect of the delivery of the Goods is indicative only, and not binding on TOOL NATION. Products may not be available for immediate delivery.

TOOL NATION will use its best endeavours to deliver Goods to the Site at the time agreed between the parties. TOOL NATION does not provide any guarantees to the timeliness of deliveries as they are entirely controlled by third-party couriers. All deliveries are made in good faith and within the capabilities of the courier systems and processes.

Delivery of Goods will be deemed to have taken place when goods are delivered or when delivery has been attempted and goods have been returned to the courier's depot waiting for customer collection. Costs associated with re-delivery are the responsibility of the Consumer.

Delivery will be deemed to have taken place even if a Customer refuses delivery or Returns Items to Sender.

TOOL NATION reserves the right not to deliver certain Goods if the suppliers of the Goods to TOOL NATION fail to procure the Goods. The customer will not be liable to pay for undelivered Goods and will be entitled to a refund for amounts paid in respect of those undelivered Goods.

3. Types of Delivery Options

TOOL NATION tries to provide the lowest cost delivery options to their customers and therefore offers several options for the Customer to select. They are:

For Items under 22 Kg, standard shipping applies for all deliveries (can be delivered by Australia Post)

For Items Over 22 Kg costs vary depending on delivery point type.

  • Business Delivery (ABN Holder) – Must be a registered business with an ABN. Detail of business name to be included in the shipping information. The delivery point must have a suitable unloading capability. This must be either a Forklift, Pallet Fork or Bucket Fork. Lifting using straps is not acceptable to the couriers.
  • Business Delivery (ABN Holder) – Must be a registered business with an ABN. Detail of business name to be included in the shipping information. If no Fork unloading capability a Tailgate Truck is required. The driver will unload the Goods off the truck.
  • Local Courier Depot Collection – If a residential delivery or tailgate delivery is too expensive the Goods can be delivered to your closest Courier depot for collection. The Depot will contact the Customer when they have arrived at the Depot and will load up the Customer's Trailer, Utility or Vehicle.
  • Residential Delivery – This is a door-to-door service. The Goods are delivered to a residential address and include a Tailgate Truck to unload the Goods from the vehicle onto the Customers property. Suitable access is required by the truck.

4. Pickup Orders

A Customer may collect goods from the TOOL NATION warehouse, a representative of the TOOL NATION will contact you by telephone or email to notify you when the Order is available for collection.

For orders that are not collected within 14 days, TOOL NATION reserves the right to allocate those goods to another customer and reorder the goods for the Customer.

When picking up Goods, the Customer is required to supply a copy of the order, photo ID and credit card used to make the purchase.

5. Warranty

Refunds are not normally provided where the Customer has a change of mind, made a wrong selection or simply found the item cheaper elsewhere. Any refund provided will be subject to:

  • Returned goods are in an as-new saleable condition
  • in the original undamaged packaging
  • incur a 25% restocking fee
  • returned to TOOL NATION at the customer's expense
  • any freight costs is not refundable and is at the Customers expense

TOOL NATION sources products through local (Australian) manufacturers or distributors and the customer is to work to resolve a claim directly with the manufacturer or distributor. The TOOL NATION will supply the Customer with the necessary contact details.

The period from which the warranty period commences from the time of delivery.

TOOL NATION does not make any further representation or warranties beyond that provided by the manufacturer or distributor.

All Warranty is a return to the place of purchase at the Customers expense.

A warranty will not apply if the goods are rendered faulty by a factor other than a defect in materials and workmanship. Such factors include but are not limited to:

  • damage through misuse (including failure to maintain, service or use with proper care), neglect, accident or ordinary wear and tear (including deterioration of parts and accessories and glass breakage); and
  • use for a purpose for which the product was not sold or designed.

A Warranty does not apply to consumables such as batteries, chemicals, filters and globes. Consumers' rights under ACL are not limited or excluded.

A Warranty does not cover parts designed to wear, including but not limited to, blades, cutting teeth, cutting discs, pump seals, pump vanes or gears, filter baskets & elements, pulleys, clutches, chains, drive belts, bearings, brake shoes and pads. Consumers' rights under ACL are not limited or excluded.

Except as expressly provided in the Supply, service promotion or delivery of goods, AWG makes no warranties or guarantees that:

  • the Goods will last a lifetime;
  • that there will not be any variations in colour in the Goods; and
  • that deterioration of serviceable components will not occur over time.

The goods we retail come with guarantees that cannot be excluded under the Australian Consumer Law.

6. Returns

In the instance where a return is required, the purchaser is liable to return the goods to Tool Nation and is responsible for any shipping cost.